Payment and Cancellation Policies
- Payment is required in advance for all services.
- Verbal bookings will be held for 24 hours. If payment is not received within 24 hours, that booking may be forfeited
- A travel fee of $30 will be added for lessons at any location other than House of Klein Dog Training center.
- All payments are final and non-refundable
- Cash, Check, or Credit card are accepted for payment.
- Cancellations received 72 hours prior to scheduled appointment will be accepted without penalty.
- Cancellations received less than 72 hours prior to scheduled appointment will be subject to a $35 rescheduling fee
- Cancellations received less than 24 hours prior to scheduled appointment or no shows will result in forfeiture of that session, with no refund.
- Group classes cancelled 72 hours prior to the start date of the class will be refunded.
- Group classes cancelled less than 72 hours prior to the start date of class will not be refunded, however clients will be given the option to reschedule.
- There will be no refunds after the start date of any group classes for any reason.
- Clients missing more than one class per session will not be allowed to return. No refunds will be issued.