Policies

Payment and Cancellation Policies

Group classes and Private Lessons
  • Payment is required in advance for all services.
  • Verbal bookings will be held for 24 hours. If payment is not received within 24 hours, that booking may be forfeited
  • A travel fee of $30 will be added for lessons at any location more than 20 miles from House of Klein Dog Training center.
  • All payments are final non-refundable and non transferable.
  • Cash, or Credit card are accepted for payment.
​
​When signing up for group classes, it is the clients responsibility to read the class description and understand what class they are signing up for.
  • There will be no refunds for any group classes for any reason.
  • Clients missing more than one class per session will not be allowed to return. No refunds will be issued.
  • Classes postponed due to weather, or trainer absence will be rescheduled.
​If it is determined by the class trainer that your dog is not appropriate for the class that you signed up for, we will move you to a more appropriate class. There may be an additional charge depending on which class you and your dog are moved to.
Board and Train Program
  • . Cancellations received more than one (1) week prior to the commencement of the Board and Train & Train Program will receive a 100% refund.
  • Cancellations made less than one (1) week prior to the commencement of the program for the Client’s Pet but more than 48 hours in advance will receive the fee amount collected, minus a $200 cancellation fee.
  • Cancellations made anytime during the term of Board & Train Program are nonrefundable.
Should House of Klein determine that the dog is not appropriate for Board and Train House of Klein may at its sole discretion, choose to cancel the training contract and issue a prorated refund, which will be determined by deducting $125/hour for the hours of training already completed from the total fees paid.

*We do not condone the use of prong collars, shock collars or other forms of physical punishment. We reserve the right to discontinue training if owners insist on using such methods* No refunds will be issued.