Policies

                                                                   Payment and Cancellation Policies

Group classes and Private Lessons
  • Payment is required in advance for all services. 
  • Verbal bookings will be held for 24 hours. If payment is not received within 24 hours, that booking may be forfeited
  • A travel fee of $30 will be added for lessons at any location more than 20 miles from  House of Klein Dog Training center. 
  • All payments are final and non-refundable
  • Cash, or Credit card are accepted for payment. 
​It is the clients responsibility to contact House of Klein Dog Training if a training session will need to be cancelled or rescheduled under the following terms
  • Cancellations received 72 hours prior to scheduled appointment will be accepted without penalty. 
  • Cancellations received less than 72 hours prior to scheduled appointment will be subject to a $35 rescheduling fee
  • Cancellations received less than 24 hours prior to scheduled appointment or no shows will result in forfeiture of that session, with no refund. 
​When signing up for group classes, it is the clients responsibility to read the class description and understand what class they are signing up for. Group classes cancelled 72 hours prior to the start date of the class will be refunded.
  • Group classes cancelled less than 72 hours prior to the start date of class will not be refunded, however clients will be given the option to reschedule. 
  • There will be no refunds after the start date of any group classes for any reason. 
  • Clients missing more than one class per session will not be allowed to return. No refunds will be issued.
  • Classes postponed due to weather, or trainer absence will be rescheduled. 
​If it is determined by the class trainer that your dog is not appropriate for the class that you signed up for, we will move you to a more appropriate class.  There may be an additional charge depending on which class you and your dog are moved to. 
Board and Train Program
  • .   Cancellations received more than one (1) week prior to the commencement of the Board and Train & Train Program will receive a 100% refund.
  •   Cancellations made less than one (1) week prior to the commencement of the program for the Client’s Pet but more than 48 hours in advance will receive the fee amount collected, minus a $200 cancellation fee.
  •   Cancellations made anytime during the term of  Board & Train Program are nonrefundable.   
Should House of Klein determine that the dog is not appropriate for Board and Train House of Klein may at its sole discretion, choose to cancel the training contract and issue a prorated refund, which will be determined by deducting $125/hour for the hours of training already completed from the total fees paid.

*We do not condone the use of prong collars, shock collars or other forms of physical punishment. We reserve the right to discontinue training if owners insist on using such methods* No refunds will be issued.