Policies

Payment and Cancellation Policies

• Payment is required in advance for all services. 
  
• Verbal bookings will be held for 24 hours. If payment is not received within 24 hours, that booking may be forfeited
  
• A travel fee will be added for destinations over 30 minutes travel time. 
  
• All payments are final and non-refundable
  
• Cash, Check, or Credit card are accepted for payment. 
  

​It is the clients responsibility to contact House of Klein Dog Training if a training session will need to be cancelled or rescheduled under the following terms

• Cancellations received 72 hours prior to scheduled appointment will be accepted without penalty. 
  
• Cancellations received less than 72 hours prior to scheduled appointment will be subject to a $35 rescheduling fee
  
• Cancellations received less than 24 hours prior to scheduled appointment or no shows will result in forfeiture of that session, with no refund. 
  

​When signing up for group classes, it is the clients responsibility to read the class description and understand what class they are signing up for. 

• Group classes cancelled 72 hours prior to the start date of the class will be refunded.
  
• Group classes cancelled less than 72 hours prior to the start date of class will not be refunded, however clients will be given the option to reschedule. 
• There will be no refunds after the start date of any group classes for any reason. 

​If it is determined by the class trainer that your dog is not appropriate for the class that you signed up for, we will move you to a more appropriate class.  There may be an additional charge depending on which class you and your dog are moved to.